Support

Questions, problems, or something that doesn't look right? Email support@helloambit.com. A person reads every message, and we usually reply within a couple of days.

It helps to include your Ambit username, the name of the group if it's about one, and what you expected to happen.

Someone is bothering me

In a chat, press and hold their message to report it or block them. Reports are reviewed by a person, usually within 24 hours. Blocking hides their messages from you and hides each of you from the other's “here now” list; they aren't told. To report something urgent, such as anything involving a minor, also email support@helloambit.com. If you are in danger, call 911. Ambit is not an emergency service.

A group doesn't let me join

Public groups are joined in person: you need to be inside the group's circle on the map, then tap Join. Your membership ends 30 minutes after you leave; walk back in and tap Join again to rejoin. Private groups are joined with an invite code from a member, or by asking to join and being approved.

Ambit can't find my location

On your iPhone, open Settings → Ambit → Location, choose “While Using the App”, and turn on Precise Location. Ambit only uses your location while the app is open.

Signing in

You can sign in with Apple, Google, or your email. If you signed up with Apple or Google, sign in the same way again. If a code email doesn't arrive, check your spam folder, then email support@helloambit.com.

Deleting your account

Open the You tab, scroll to the bottom and tap Delete account. This removes your profile, messages and memberships. If you can't sign in any more, email support@helloambit.com from the address on your account and we'll delete it for you. See the Privacy Policy for what we keep and for how long.

Privacy and legal requests

To ask what we hold about you, correct it, or report content that infringes your copyright, email support@helloambit.com.